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Customer Challenges Multiple legacy tools to monitor the performance of Enterprise Infrastructure and applications….Challenge was latency in information dissemination and application uptime issues Deliver near real time results in a fast and efficient manner Improve overall health of the Infrastructure & enterprise applications by bringing timely attention and resolution to the issues Our Solution Built Splunk Instances in a distributed…

Customer Challenges Ability to accept electronic forms of payments, such as credit/debit card and mobile payments. Ability to manage all aspects of selling through retail establishments - includes generating quotes, orders, managing transactions, payments and delivering products/services to the shopper. Exposing a set of API Proxies to the front end which is POS (Point of Sale Application) Securing APIs with…

Customer Requirement Comprehensive data management solution focused on driving performance and connecting business processes Provide recommendations on action to be taken based on strategic objectives, or performance metrics Self Service for business users to Analyze customer data management Validation, standardization, and code derivation for countries and nationalities Changing forces in data quality, Integration and Management   Our Solution Productivity-driven apps…

retail

Customer Requirement Customer is a 100 year old US greeting cards manufacturer Point of Sale Replenishment - Automated way to replenish inventory at retail store Minimize Inventory Costs Increase TAT  for POSR reports from approx. 95.6% to  98% Our Solution Defined Process for Project Execution including Data Extraction Data Cleansing Data Manipulation Reporting Analysis & Recommendation Save Data on Network…

Insurance

Customer Challenges The Claims' unit of an auto insurer had challenges in the non-recommended hire processes. The process was operating in an offshore environment, which required Citrix based automation The purpose was to evaluate whether the claims should be extended, taken off hire or closed, and identify whether there are any potential customer complaints. Our Solution The process was auto-triggered…

Payment

Customer Challenges Challenges in releasing vendor payments within agreed SLAs Process was operating in a dual-shore environment thereby increasing the complexity Process was the major contributor to Vendor Attrition and Customer Dissatisfaction Our Solution The process was automatically triggered with the receipt of an vendor invoice Our software Bot validated the eligibility of the claim against each line item of…

Third Party

Customer Challenges Challenge in recovering reimbursements from the 3rd party insurer Process lacked automated workflow had weak control mechanisms Process was cost inefficient & hampering the product’s combined ratios Our Solution Our unattended bot undertook reconciliations between the disparate systems Generated chase letters as per the defined Dunning process and automatic emails to the defaulters Performed cash applications in cases…

settlement small

Customer Challenges Challenges across claims and reconciliation areas High Volume, Low Value, Error Prone and High Risk Exposure Tasks To improve accuracy to process field values in multiple formats Our Solution Bots were implemented and automated tasks related to claimant screening, financial reconciliation, competency management, cedent claims, expense clearing, document triaging and claims creation and update. Key Benefits to Customer…

Pricing

Customer Challenges Automate an operation in the reference data set up and pricing area to remove manual efforts and increase efficiency, productivity while reducing processing errors Volume-intensive and Critical to the downstream process Our Solution Set up 4 bots in a solution where the custodian requests were picked up automatically from the input queue and processed by validating ISIN with…

Loan verification

Customer Challenges Automate a 100% manual process in the Retail Payment department Manual Typing of the Transaction References and Amounts from PDF documents received by Employees, by email Manual Process for Reference and Payment Releases Our Solution Bot for automating the process Bot read the email, transferred the email to specific folders, extracted the transaction amount and reference by OCR…

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