Monthly Archives August 2018

Customer Challenges Manually check on different web portals documents and related information for Home Loan applications, and then collate everything in a single file Reduce the time spent on this verification step for approximately 100 loan applications per week and expedite the process of customers getting a resolution Our Solution Our Bot was used to quickly open different web portals…

Customer Needs Alleviate Workload Establish Fixed Business Rules Reduce Client Complaints Apply Bank Fees Consistently Client History in CRM Our Solution Our Bot was used to capture the report and convert it to a spreadsheet, grab customer account information from the core banking system, analyse it Rules set for honouring or rejecting direct debits Robot performs 95% of the daily transactions…

Customer Situation The bank had an insufficient number of resources allocated, which was weighing heavily on the staff, generating big inefficiencies. Our Solution Our Bots accessed up to 15 applications, both internal and external Checked several internal and external databases for potential clues of any suspicious activity for the bank’s client Posted this information in a report for a human…

Customer Needs Automate the process to avoid manual processing, reduce errors and reduce the operational cost The specific challenge lay in identifying unmatched and pending trades with the Counter-Party and Custody for various geographical regions The process required heavy investigation and coordination with multiple units over e-mail ComTec Solution Information was automatically downloaded and our Bots performed automatic validation Searched…

Customer Challenges Automate the back office process Volume of 500 events per month, with an AHT of 300 seconds per account Three departments were involved in handling the process, using 2 applications on both desktop and web The information was structured, with rules and decisions based on existing or new customers, length of mortgage, credit ratings, etc The process had…

Customer Challenges Customer needed to automate a back office process Requirements - volume of 200 data records per day, with an AHT of 10 seconds per data record Two departments were involved in handling this process, using 3 applications on both desktop and web The information was structured, with pre-determined rules and conditions The process had 10% of exceptions ComTec…

Close