Category Archives Robotic Process Automation

Insurance

Customer Challenges The Claims' unit of an auto insurer had challenges in the non-recommended hire processes. The process was operating in an offshore environment, which required Citrix based automation The purpose was to evaluate whether the claims should be extended, taken off hire or closed, and identify whether there are any potential customer complaints. Our Solution The process was auto-triggered…

Payment

Customer Challenges Challenges in releasing vendor payments within agreed SLAs Process was operating in a dual-shore environment thereby increasing the complexity Process was the major contributor to Vendor Attrition and Customer Dissatisfaction Our Solution The process was automatically triggered with the receipt of an vendor invoice Our software Bot validated the eligibility of the claim against each line item of…

Third Party

Customer Challenges Challenge in recovering reimbursements from the 3rd party insurer Process lacked automated workflow had weak control mechanisms Process was cost inefficient & hampering the product’s combined ratios Our Solution Our unattended bot undertook reconciliations between the disparate systems Generated chase letters as per the defined Dunning process and automatic emails to the defaulters Performed cash applications in cases…

settlement small

Customer Challenges Challenges across claims and reconciliation areas High Volume, Low Value, Error Prone and High Risk Exposure Tasks To improve accuracy to process field values in multiple formats Our Solution Bots were implemented and automated tasks related to claimant screening, financial reconciliation, competency management, cedent claims, expense clearing, document triaging and claims creation and update. Key Benefits to Customer…

Pricing

Customer Challenges Automate an operation in the reference data set up and pricing area to remove manual efforts and increase efficiency, productivity while reducing processing errors Volume-intensive and Critical to the downstream process Our Solution Set up 4 bots in a solution where the custodian requests were picked up automatically from the input queue and processed by validating ISIN with…

Loan verification

Customer Challenges Automate a 100% manual process in the Retail Payment department Manual Typing of the Transaction References and Amounts from PDF documents received by Employees, by email Manual Process for Reference and Payment Releases Our Solution Bot for automating the process Bot read the email, transferred the email to specific folders, extracted the transaction amount and reference by OCR…

Under Writing

Customer Challenges Ensure precise comparison of account records Improve the processing rate involved in the financial reconciliation of the monthly bank statement from all clients Manual Comparison of Bank Statements and Accounting System and Subsequent Updating of Reconciled Information Time Consuming, Tedious and Error Prone Process Our Solution Our Bot automatically performed data extraction from the bank statements from all…

Customer Challenges Manually check on different web portals documents and related information for Home Loan applications, and then collate everything in a single file Reduce the time spent on this verification step for approximately 100 loan applications per week and expedite the process of customers getting a resolution Our Solution Our Bot was used to quickly open different web portals…

Customer Needs Alleviate Workload Establish Fixed Business Rules Reduce Client Complaints Apply Bank Fees Consistently Client History in CRM Our Solution Our Bot was used to capture the report and convert it to a spreadsheet, grab customer account information from the core banking system, analyse it Rules set for honouring or rejecting direct debits Robot performs 95% of the daily transactions…

Customer Situation The bank had an insufficient number of resources allocated, which was weighing heavily on the staff, generating big inefficiencies. Our Solution Our Bots accessed up to 15 applications, both internal and external Checked several internal and external databases for potential clues of any suspicious activity for the bank’s client Posted this information in a report for a human…

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