Payment

Customer Challenges

  • Challenges in releasing vendor payments within agreed SLAs
  • Process was operating in a dual-shore environment thereby increasing the complexity
  • Process was the major contributor to Vendor Attrition and Customer Dissatisfaction

Payment

Our Solution

  • The process was automatically triggered with the receipt of an vendor invoice
  • Our software Bot validated the eligibility of the claim against each line item of the invoice
  • Each line item of the invoice was audited against a pre-defined validation process
  • Exceptions were auto-routed and part-payments were released & vendor e-notified and balance payments released

Key Benefits to the Customer

  • Improved service levels by automating
  • Productivity was improved by 70%
  • Reduced process cycle time & improved communication thereby increasing vendor satisfaction and reduced customer complaints
  • Additional capacity was created & cost of operations was reduced by over 50%

Implementation Time – 6 Weeks

About The Author

Jag Bethi is the SVP Solutions at ComTec, a 21 year old IT solutions and services company. He works with CIOs, CAOs and CFOs in optimizing and modernizing their IT (applications/infrastructure) portfolios. He has over 24 years of experience in all aspects of IT and has worked in multiple capacities such as Programmer, Management Consultant, Project Manager, Program Manager, Projects Portfolio Manager, Director of Projects and VP of Services. He can be contacted for any IT Consulting engagements.

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